Policies

Sign-ups, Payments & Membership

Joining Acadian Family Farm's Veggie Club means creating an online account, selecting a default box and paying a month in advance (so we can properly plan).  Deliveries made at Farmers Markets locations and at the farm will not have delivery fees.  Deliveries made elsewhere will have a $5 pick-up fee to offset the costs of fuel, maintenance and driver time.  Please don't hesitate to contact us via email or phone if you have any questions during the signup process.

Refunds, Changes & Cancellations

If any of your items are missing from the pick-up site during the designated pick-up time or are damaged or otherwise unsatisfactory, please contact us within 24 hrs so that we may apply a credit to your account.

You may choose to customize your box each week.  These changes may be made via your online account.  Changes must be made prior to close of your site's weekly order deadline for the changes to take effect by the upcoming delivery.

If you are unsatisfied, you may cancel your participation in Acadian Family Farm's Veggie Club at any time by calling us or sending us an email.  Cancellation requests must be received before the order window closes. Please note, you are paying for 4 boxes at a time and so we wish for you to continue deliveries until all pre-paid credits are used. If you have any questions, please don't hesitate to contact us. 

Holds

If you won't be able to pick up your items, please log in to your account and place your box on hold for the week.  You must place your box on hold prior to the order deadline; otherwise, your card will be charged and the items delivered.  If you miss the order deadline, you may choose to a) have your items picked up by someone else, or b) donate it to the pick-up site host.  In either case, please send us an email to let us know.

Pick-up Protocols

It is your responsibility to pick up your items during the designated time period.  Out of respect for our host sites and staff, please know that pick-up times are firm.  Any items unclaimed by the end of the pick-up period will be donated at the discretion of the host site.

Please bring a container for your veggies (bag, insulated bag, basket, cooler, etc.) each week.  You will take the veggies from the box and put them in your container and leave the farm box at the site.  Thank you for your help in this regard!

A clipboard with a sign-out sheet will be at each pick-up site.  Please be sure to sign by your name to confirm that you took your bag and received all of the items you ordered for the week.  If your name is not on the list, it means we did not pack items for you.  Please do not take any items if your name is not on the list.  If we have made an error in packing your items, or if your name is on the list but your items are not at the site, please contact us by email or phone within 24 hrs.  We will add a credit to your account, as it is possible we made a mistake.

Changing Your Pick-up Location

Your are welcome to change pick-up locations as needed.  Changes must be made prior to the order deadlines at each location.  Please be sure to read the specific pick-up details of your new site, as some sites may have different pick-up hours.

Privacy Policies

We do not give out any of our members' personal information to anyone for any reason.  All personal contact info is used by us to provide service for veggie box deliveries and to contact you for whatever reason.  Our online Veggie Club store, CSAware, is operated by LocalHarvest.org and uses industry-standard security measures wherever your personal data is required.  Your credit card information is not saved on our website, but is discarded immediately after payment.  If using the recurring subscription function of our website, your info is transferred to a third party credit card processor, Authorize.net, who uses a proprietary customer information management  system to protect your credit card information on their secure servers.

Your Consent

By using our site, you consent to this privacy policy.